“Credit card declined. Sorry your transaction did not go through.” Whether at a supermarket or on a much-coveted dinner date, no one wants to hear these words from the merchant. Apart from the subtle overtone of an insult, one simply stops and wonders: “Why is my credit card being declined even though I haven’t maxed out on my credit line?” From the obvious to the not-so-well-known, there could be several reasons why your credit card may be denied authorization.
In this post, we will share some common credit card declined reasons and also focus on how you can handle these denials.
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Have you maxed out on your credit limit?
If you have maxed out on your $5,000 credit limit, the reason is very simple: You simply do not have adequate available credit and the company is not going to honor the transaction. While some issuers have stringent “do not honor credit card” policies in the case of over-the-limit transactions, others will bend their policies a little for good customers, especially if the occurrence is a first time issue. On the other hand, some companies will let a few dollars slip through and surprise you with some form of penalty or finance charge. Blame it on the fine print!
What you can do?
If you don’t have a backup funding source (an alternate credit card, debit card, or e-check), call your credit card issuer’s toll free number or customer service helpline. If you have been a good customer and have an otherwise strong track record with payments, chances are the credit card company may increase your credit limit on the fly.
Furthermore, some companies have online portals where you can request a credit limit increase and in most cases the decision would be provided almost instantly. If approved, the limit increase may take effect immediately, unless specified otherwise in the contractual agreement governing the limit increase.
If that does not work and you have bank accounts linked to the credit card company (as payment sources for billing purposes), try making a payment online to reduce the balance owed. Depending on the company’s policies, your payment may nor may not be reflected immediately. In some cases, you may have to wait twenty four hours (or one business day) before the payment clearance and recording.
Finally, you can request the customer service representative to allow the transaction to go through without any penalty. In some cases, especially first instances, they will honor the request but the decision would vary with each individual company’s policies and terms. If your customer service representative cannot help you, try speaking with a higher up such as a supervisor or manager. Often, supervisors have much more discretionary decision-making authority than front-line customer service associates. A little escalation can benefit your cause.
Is the credit card being declined due to suspected fraud?
Another common reason for credit card decline is that the issuer does not trust the transaction as being legitimate. Sophisticated phishing sites and credit card scammers often steal credit card numbers and rack up purchases in an organized manner. Billions of dollars are stolen from unsuspecting victims every single year. If the company suspects that your card number was stolen, it is possible that they will become extra vigilant and deny transactions they suspect as being “fraudulent”. Financial systems have advanced significantly and more often than not the red flags are placed by automated systems without the need for human intervention. A live representative can override the system’s decision if permitted by internal policies.
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Several factors could trigger this suspicion. Let’s consider a few:
– Unusual activity. Let’s say you have a five-year track record with the credit card company and during these five years you have never authorized any sort of casino-related transaction. If your card suddenly shows a $2,000 charge from a “Happening Casino” in Vegas, the credit card company may suspect theft and place a temporary hold on the transaction.
– Frequent activity. Another cause could be the frequency of purchases. If you are the sort who makes weekly purchases on a regular basis, a sudden burst in activity (as in too many purchases within an hour) could raise some red flags with automated systems and cause your card to be flagged and declined.
– Large purchases. This one’s a no brainer. A sudden $5,000 vacation package purchase may put the company’s systems on red alert.
What you can do?
Call your company before-hand to obtain pre-authorization if you are going to engage in one of the unusual purchases. Some credit card companies will take in a request for pre-approval, while others won’t. You will have to call your credit card company to figure that out.
The same can be applied after-the-fact as well. Let’s say your purchase for a new laptop was denied. Call your credit card company and verify your identity. Once they are certain that you are a genuine customer, they will let the transaction fall through in most cases. Again, internal policies govern the rules.
Are you exceeding your daily limits?
While most users are aware of the total available credit card limit, many are not aware that some issuers, especially debit card issuers, impose stringent daily spending limits.
Let’s say you have a credit line of $10,000 and a daily spending limit of $500, it means that you cannot charge or withdraw (as cash advance) an amount over $500. So, if you decide to splurge on the coolest gadget on the market, chances are that your transaction will meet the proverbial “credit card decline” almost immediately, especially if the cost of the gadget is over $500.
What you can do?
Most merchants will allow you to use two (or more) credit cards as funding sources if the purchase is for a larger amount. In this case, you can use two funding sources (two credit cards, combination of credit and debit card, combination of credit card and e-check, and other approved combinations) to foot the bill for your purchase.
Are you stretching your boundaries?
If you live in New York and make a sudden purchase from a ghost town in an unfamiliar country or a country or region flagged for its nefarious activities and organized crime rings, there is no way the transaction will pass through security screens even if the transaction was genuine and authorized by you. The reasons are obvious but again you can work with your credit card company to ensure your transaction passes through security screens.
What you can do?
Speak with your issuer before you initiate your purchase and get a pre-approval. Inform the provider that the transaction is legitimate and that you have authorized the purchase. While most companies may allow the transaction to pass through, some will still refuse, especially if an organized crime ring is regularly scamming the credit card company’s consumers.
In this case, you will have to make alternate payment arrangements, such as a money order or an instant wire transfer.
Common sense approach
If denied, your first response should always include calling your credit card provider to work out any issues you may be having, including billing issues, credit limit related problems, and unusual purchase behavior.
Always keep an alternate credit (or debit) card handy for emergencies. If you are unable to obtain a second credit card, consider keeping a debit card or prepaid credit card handy. You can purchase such cards online. You can review our selection of prepaid credit cards as well.
Receiving a credit card declined message is not fun, especially if you are initiating a genuine purchase for a product or service. Though frustrating, bear in mind that the denial is for your own good, to protect your card from unscrupulous financial bandits who will not just make money off your hard-earned credit history but also cause your credit score to nosedive. Here are some quick resolutions you may want to remember:
– Call your credit card company’s toll free number
– Obtain pre-authorization before you start the purchase process
– Ensure your payment history is always on track
– Regularly review your activities to spot for irregularities
– Think from the credit card company’s perspective
– Try to have alternate financial instruments in your wallet (additional credit card, debit card, prepaid credit card, check)
– Know your provider’s terms and conditions, especially clauses related to daily spending limits, total available credit limit, and other similar terms
– Try to keep your “amount owed” figure to the bare minimum
– Visit your credit card company’s website on a regular basis and request limit increases when appropriate
– Know the merchant you are working with; check their reputation and dispute history
– Don’t provide your credit card number to companies suspected of illegal activities
– Avoid purchasing from foreign countries, unless absolutely necessary
– Check your merchant’s security certificate before buying; most browsers will provide basic information about a site’s security certificate
– Finally, don’t forget the green bills when necessary; cash still rocks!
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Credit Card Declined: Reasons Your Card Did Not Go Through And How To Handle It was authored by Nimish Thakkar. Nimish is the CEO and founder of DontSpendMore.com. He holds two graduate degrees, including an MBA in Finance. He is a published author who has appeared on thousands of news sites, including The New York Times, Reuters, and several globally-reputed media organizations.